Returns & Refunds Policy

Delayed or Missing Orders

If your order has not arrived after the estimated delivery time, please contact our customer support team by email.
Once contacted, we will promptly investigate the status of your parcel with our delivery partners and provide you with an update within 24–48 hours.

If the delay is confirmed and your order is deemed lost or undeliverable, we will offer an appropriate solution in accordance with our policy. This may include a replacement shipment or a refund, depending on the circumstances.

Our priority is to ensure that every customer receives their order or is fairly compensated if delivery cannot be completed.

Refund Eligibility

Refunds related to delayed or missing orders are assessed on a case-by-case basis. A refund may be issued once our investigation confirms that the order cannot be delivered.

Please note that refund processing times may vary depending on your payment provider. Once approved, refunds are typically processed within 5–10 business days.

How to Contact Us

For any delivery-related concerns, please contact our support team by email.
To help us assist you quickly, include your order number and full name in your message.

Our Commitment

We are committed to providing transparent communication, fair resolutions and responsive customer service. Your satisfaction is important to us, and we aim to resolve all delivery issues as efficiently as possible.