Shipping policy
Shipping Information
At Nenos, we aim to provide a smooth and reliable delivery experience for all our customers in the United Kingdom.
We work with trusted international and local suppliers to ship our products directly to you.
Processing Time
All orders are processed within 1–3 business days.
Once your order has been processed, you will receive a confirmation email.
Please note that during high-demand periods, processing times may be slightly longer.
Shipping Time
Estimated delivery time to the United Kingdom:
👉 7–15 business days
Delivery times may vary depending on your location, supplier, customs processing, and local postal services.
Shipping Costs
✔️ Free standard shipping on all orders.
There are no hidden shipping fees.
Tracking Information
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
Please allow 24–72 hours for tracking information to update.
International Shipping & Customs
Some orders may be shipped from international warehouses.
Depending on your location and local regulations, customs duties or import taxes may apply.
These charges, if any, are the responsibility of the customer.
Delays
While we do our best to deliver on time, Nenos is not responsible for delays caused by:
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customs clearance
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carrier issues
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incorrect or incomplete addresses
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weather or exceptional circumstances
If your order is delayed beyond the estimated delivery time, please contact us at support@nenos.co.uk and we will gladly assist you.
Wrong Address
Please make sure your shipping information is correct before completing your purchase.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Missing or Lost Packages
If your order appears to be lost or has not arrived within 20 business days, please contact us at support@nenos.co.uk.
We will investigate the issue and offer an appropriate solution.
Contact
If you have any questions about shipping, please contact us at: